Daraz Return Policy

The following points about Daraz Return Policy should be made into consideration when returning a product:

If the received product is defective, damaged, incorrect or the order is incomplete, you can file a return request from the Daraz app or website under Daraz Return Policy. The return request must be made within 14 days from the date of delivery for Daraz Mall items and within 7 days of delivery for Non-Daraz Mall items.
For products categorized under electronics and mobile phones, if the issue comes after the return warranty or after usage, check if the product is under brand warranty or seller warranty. For more details, check Daraz Warranty Policy and Daraz Guarantee Terms and Conditions.

For some selected categories, change of mind is also accepted as a reason to change your product. For valid reasons to return an item, please see the section below:

Table of Contents hide

1 Daraz Return Conditions Policy

2 Valid Reasons for Returning an Item

3 Non- Returnable items

4 Daraz Return Policy category wise

5 How To Return a Daraz Product

5.1 Daraz Return Example

6 How to Cancel Daraz Order

7 Daraz Refund Policy

7.1 Issuance of Refund

7.1.1 Pre-Paid Orders Failed/False Delivery Refund Grid:

7.2 Related Posts:

Daraz Return Conditions Policy

The product that is to be returned must be unworn, unused, unwashed, and without any defects.
If it is a clothing product, the product can be tried once to see if the item fits, this will be considered unworn.
Tags shouldn’t be taken off the items.
Anything included with the products i.e. warranty cards, invoices, accessories, etc. should be returned with the product.
It should be returned in the manufacturer’s packaging/box. Do not put any tape or stickers on the box.

NOTE: Indicate the Order and Tracking Number on the return package to avoid any ambiguity.

Valid Reasons for Returning an Item

The product delivered is damaged i.e. physically destroyed or broken or defective i.e. not switching on.
The product delivered has missing items i.e. incomplete delivery.
The product delivered is incorrect i.e. wrong product/color/size/expired/fake).
The product delivered is not the same as shown in the advertisement or it does not match the product description as advertised by the seller.
The product delivered does not fit i.e. size issue.

Non- Returnable items

The products mentioned under this category can not be returned or are not eligible for return.

Category	Non-Returnable Items
Fashion	Custom-made items, women’s intimate apparel, and men’s innerwear cannot be returned
TVs, Audio & Cameras	Movies and Music cannot be returned
Computing & Gaming	All software products that are labeled as non-returnable on their product detail pages
Home & Living	Custom made items cannot be returned
Beauty & Health	All items in this category, except for hair removal and other electric items
dMart	All items in this category are non-returnable
Grocer’s Shop	All items in this category
Pet Supplies	All items in this category
Digital Goods	Digital goods are any goods that are stored, delivered, and used in an electronic format. All items in this category are non-returnable once purchased and delivered unless it is of satisfactory quality, fit for a particular purpose, and as described by the seller.

If you have have received a non-returnable item that is defective / damaged or incorrect / incomplete, please Daraz within 7 days of delivery.
For Digital Goods, contact Daraz within 24 hours of delivery.

Daraz Return Policy category wise

Spoiler title

Phones, Tablets , Batteries & Chargers, Earphones & Headsets, Mobile & Tablet Accessories

Returning these products on Change of mind is not applicable for return or refund. If the received item is defective, damaged, incorrect or incomplete, you can contact Daraz Helpline and based on Daraz assessment of the product, a return request will be issued on your behalf.

Note: Used items will not be returned under any circumstances. For phones, a request can be raised with Daraz helpline if the received product does not switch on or is dead on arrival. If the received phone is already activated*, please contact the seller or the brand warranty provider for more information regarding the warranty.

*Phone will be considered activated if a SIM card has been inserted in it or when it has been connected to Internet.

Spoiler title

Clothing, Apparel, Sunglasses, Shoes & Accessories

Excluding Non-Daraz Mall items shipped from overseas, change of mind is applicable for returning and refund in this category.

If the received product is damaged, defective, incomplete or incorrect in any form, a refund will be intitated after Daraz assessment. Tags should not be taken off and the returning items should be unworn, unwashed, unaltered. Used or altered items will be returned back to customers

Bags, Eyewear, Jewellery, Watches, Women’s Intimate Apparel & Men’s Innerwear.

For return or refund in this category, change of mind is not applicable.

If the recieved item is found defective, damaged, incorrect or incomplete, contact Daraz Help to issue a refund after Daraz’s assessment. Tags should not be taken off and the returning items should be unworn, unwashed, unaltered. Used or altered items will be returned back to customers

Items that are non-returnable: All custom-made items, Fine Jewellery (gold, diamonds, gems etc.)

Spoiler title

Makeup, Fragnance, Moisturizers, Creams, Scrubs, Oils, Bath & Body Accessories, Personal Care & Health, Sexual Wellness, Shape wear, Food Supplements

For return or refund in this category, change of mind is not applicable.

If the recieved item is found defective, damaged, incorrect or incomplete, contact Daraz Help to issue a refund after Daraz’s assessment. Tags should not be taken off.

Items that are non-returnable: All types of Beauty Services

Spoiler title

For return or refund in this category, change of mind is not applicable.

If the recieved item is found defective, damaged, incorrect or incomplete, contact Daraz Help to issue a refund after Daraz’s assessment. Tags should not be taken off.

After usage or expiration of appliances, check if the product is covered under seller or brand warranty. For information on different warranty types, check Daraz Warranty Policy for different warranty types and manufacturer/seller contact.

Spoiler title

A refund will be provided if the item received is broken, defective, inaccurate, or incomplete, as evaluated by Daraz.

Please note that we do not accept returns on any items that have been used. Daraz will only accept returns for laptops with a manufacturer’s warranty if the gadget is dead when it arrives (i.e. does not switch on completely). Please contact the seller or brand warranty provider directly for details about the manufacturer’s warranty once the brand seal has been opened or removed.

Items that are non-returnable: All software products that are labeled as non-returnable on their product details page

Spoiler title

Televisions, Headphones, Speakers, Cameras, Drones, Lenses, Flashes, Filters Microphones,Video Glasses, Remote Controllers, Musical Instruments, Audio & Entertainment Equipments, Portable Players, Other Accessories

A refund will be provided if the item received is broken, defective, inaccurate, or incomplete, as evaluated by Daraz.

Spoiler title

Bedding & Bath, Furniture & Lighting, Kitchen & Dining, Home Décor, Home Improvements, Household & Home Storage Supplies, Lawn & Garden,Other Accessories

A refund will be provided if the item received is broken, defective, inaccurate, or incomplete, as evaluated by Daraz.

Spoiler title

Clothing, Apparel, Shoes & Sunglasses

For return or refund in this category, change of mind is applicable.

For overseas products, please refer to the product page to check the applicable return reasons.

Bags & Luggage, Sport Watches, Team & Racket Sports, Dance & Gymnastics, Exercise & Fitness, Sports Nutrition & Supplements, Outdoor Equipment, Fitness & Other Sports Equipment

Change of mind is not applicable for return and refund.

A refund will be provided if the item received is broken, defective, inaccurate, or incomplete, as evaluated by Daraz.

After usage or expiration of items, check if the product is covered under seller or brand warranty. For information on different warranty types, check Daraz Warranty Policy for different warranty types and manufacturer/seller contact.

Spoiler title

Clothing, Apparel, Sunglasses, Shoes & Accessories

For return or refund in this category, change of mind is applicable.

If the recieved item is found defective, damaged, incorrect or incomplete, contact Daraz Help to issue a refund after Daraz’s assessment

Toys & Games, Baby Care & Hygiene, Baby Gear, Diapers & Potties, Feeding & Nursing

Change of mind is not applicable for return and refund.

A refund will be provided if the item received is broken, defective, inaccurate, or incomplete, as evaluated by Daraz.

Spoiler title

Bakery, Beverages, Baking & Cooking, Cigars & Cigarettes, Dairy, Packaged Foods, Party Accessories, Snacks, Meat & Seafood, Fruits & Vegetables

Change of mind is not applicable for return and refund.

A refund will be provided if the item received is expired,damged, defective, inaccurate, or incomplete, as evaluated by Daraz.

Spoiler title

Non-returnable

Spoiler title

Books & Stationery