The following points about Daraz Return Policy should be made into consideration when returning a product:
- If the received product is defective, damaged, incorrect or the order is incomplete, you can file a return request from the Daraz app or website under Daraz Return Policy. The return request must be made within 14 days from the date of delivery for Daraz Mall items and within 7 days of delivery for Non-Daraz Mall items.
- For products categorized under electronics and mobile phones, if the issue comes after the return warranty or after usage, check if the product is under brand warranty or seller warranty. For more details, check Daraz Warranty Policy and Daraz Guarantee Terms and Conditions.
- For some selected categories, change of mind is also accepted as a reason to change your product. For valid reasons to return an item, please see the section below:
Daraz Return Conditions Policy
- The product that is to be returned must be unworn, unused, unwashed, and without any defects.
- If it is a clothing product, the product can be tried once to see if the item fits, this will be considered unworn.
- Tags shouldn’t be taken off the items.
- Anything included with the products i.e. warranty cards, invoices, accessories, etc. should be returned with the product.
- It should be returned in the manufacturer’s packaging/box. Do not put any tape or stickers on the box.
NOTE: Indicate the Order and Tracking Number on the return package to avoid any ambiguity.
Valid Reasons for Returning an Item
- The product delivered is damaged i.e. physically destroyed or broken or defective i.e. not switching on.
- The product delivered has missing items i.e. incomplete delivery.
- The product delivered is incorrect i.e. wrong product/color/size/expired/fake).
- The product delivered is not the same as shown in the advertisement or it does not match the product description as advertised by the seller.
- The product delivered does not fit i.e. size issue.
Non- Returnable items
The products mentioned under this category can not be returned or are not eligible for return.
|Fashion||Custom-made items, women’s intimate apparel, and men’s innerwear cannot be returned|
|TVs, Audio & Cameras||Movies and Music cannot be returned|
|Computing & Gaming||All software products that are labeled as non-returnable on their product detail pages|
|Home & Living||Custom made items cannot be returned|
|Beauty & Health||All items in this category, except for hair removal and other electric items|
|dMart||All items in this category are non-returnable|
|Grocer’s Shop||All items in this category|
|Pet Supplies||All items in this category|
|Digital Goods||Digital goods are any goods that are stored, delivered, and used in an electronic format. All items in this category are non-returnable once purchased and delivered unless it is of satisfactory quality, fit for a particular purpose, and as described by the seller.|
If you have have received a non-returnable item that is defective / damaged or incorrect / incomplete, please Daraz within 7 days of delivery.
For Digital Goods, contact Daraz within 24 hours of delivery.
Daraz Return Policy category wise
How To Return a Daraz Product
- To return a daraz product, follow the instructions given below:
- Open Daraz app or open Daraz on web.
- Go to your profile and select “My orders”.
- Click on “Return Items”.
- A return form will be displayed. Fill the return form according to the requirements. The available return options (pickup/drop-off) will be displayed in this form.
- Pack your package carefully without damaging the manugacturers packaging. Write your order and tracking number outside the package so that it doesn’t get lost.
- Drop the parcel at your nearest Daraz Shop or wait for the pickup service
- You can track your return pacakge as soon as you have logged the return request.
- Daraz will refund the correct amount via online transaction.
Daraz return centres are Daraz Shops. to find the nearest daraz shop in your city, click here.
Daraz Return Example
How to Cancel Daraz Order
Daraz Refund Policy
Issuance of Refund
If after Daraz’ assessment your product is eligible for a refund, you can choose your preferred payment method.
The shipping price, as well as the amount paid for the returned item, is refunded.
The time it takes to complete a refund is determined by the refund method you choose. Once the quality inspection is done, the refund process begins. (See the table below for quality assurance timescales.)
|Item Type||Drop Off TAT||Pickup TAT||Hand over to Daraz WH||QC TAT|
|Non Bulky||5 working days||4 working days||2 – 4 working days||2 working days|
|Bulky||N/A||7 working days||2 – 4 working days||2 working days|
|Payment Method||Refund Option||Refund Time|
|Debit/ Credit Card||Debit/ Credit Card||10 Working Days|
|HBL Direct Transfer||HBL Account||5 Working Days|
|Daraz Wallet||Daraz Wallet||30 Minutes|
|Equated Monthly Installments||Credit Card||10 Working Days|
|Easypaisa Wallet||Easypaisa Wallet||5 Working Days|
|Daraz Wallet||30 Minutes|
|Cash on Delivery (COD)||Daraz Wallet||30 Minutes|
|Daraz Voucher||Daraz Voucher||1 Working Days|
|JazzCash Mobile Account||Daraz Wallet||30 Minutes|
|Modes of Refund||Description|
|Daraz Wallet||To access the return money, you must first activate your Daraz Wallet. From the Daraz Wallet, refunds can also be withdrawn to a bank account. Cash on Delivery (COD), Easypaisa Shop (OTC), and JazzCash Mobile Account orders will only be returned to the Daraz Wallet.|
|Refund Voucher||Vouchers will be emailed to the customer’s Daraz-registered email address and may only be redeemed with that email address.|
|Debit Card or Credit Card||If the refunded amount is not reflected in your card statement after the refund is completed and you have received a notification from Daraz, please contact your personal bank.|
|Easypaisa Wallet||If the refunded amount does not appear on your Easypaisa Wallet statement after the refund is made, please contact us. To contact the Easypaisa help center, dial 3737 from your Easypaisa number or 051-111-345-100 from any other phone.|
|Bank Deposit||The submitted bank account information must be correct, and the account must be active and have a balance. Refunds cannot be handled for Basic Bank Account (BBA), National Bank, or Khyber Bank account data. To repay the money, you’ll need an IBAN number.|
Pre-Paid Orders Failed/False Delivery Refund Grid:
|Payment Method||Refund Option||Refund Time|
|Debit/Credit Card||Debit/Credit Card||20 Working Days|
|HBL Direct Transfer||HBL Account||15 Working Days|
|Daraz Wallet||Daraz Wallet||11 Working Days|
|Equated Monthly Installments||Credit Card||20 Working Days|
|Easypaisa Wallet||Easypaisa Wallet||15 Working Days|
|Easypaisa Shop (OTC)||Daraz Wallet||11 Working Days|
|Daraz Refund Voucher||Refund Voucher||11 Working Days|
|JazzCash Mobile Account||Daraz Wallet||11 Working Days|
To track your daraz order, click here.
For Daraz Helpline, please click here.